Support

Something wrong, or something you want? Write to support@presnt.live and a person reads it.

Before you write

If the problem is with a specific call, include the date and roughly the time, and the handle of the other person if you have it. That is usually enough for us to find it.

Common things

My guest paid but the call never connected

Then they were not charged. PRESNT only captures payment when video actually connects; an authorisation that never becomes a charge falls off their statement on their bank's own schedule, usually within a few days.

My link stopped working

That is the design. Links are single use and expire the moment someone redeems one. Go live again and share the new link.

I need a refund

Mail us with the date of the call. We would rather sort out a bad experience than argue about ten dollars.

I want my account and data deleted

Mail us from the address on the account and say so. See the privacy policy for what we hold and for how long.

Reporting someone

If someone on PRESNT behaved in a way that breaks the Terms — or the law — report it to safety@presnt.live. Serious reports are actioned before they are debated.